If your business relies heavily on the internet, you should aim to have at least a 99.999% uptime guarantee from your ISP. The same goes for all the other internet-based business services you employ. All your business phone system features, including call queues, voicemail, and call forwarding, depend on an active internet connection. Hosted VoIP requires an active internet connection to make inbound and outbound calls. If you use a cloud phone system, internet uptime will have a serious impact on your business. How do your customers reach you, and what is your support availability?.What type of online activities do you need to support?.
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How does your internet connection impact your product or service delivery and performance?.Do you have any critical operations that rely on the internet?.Here are some questions that can help assess your business needs: Mostly, your choice will rely on how integral the internet is to your everyday operations. The uptime guarantee that's right for your company depends on a number of factors. What uptime guarantee do I need to run business VoIP? Here are two tables showing the amount of downtime you might experience on a yearly and monthly basis.ĭowntime of 99%+ Services (Per Year) Uptime %ĭowntime of 99%+ Services (Per Month) Uptime % With each successive "nine" in an uptime guarantee, there are significant differences in how much downtime a customer can expect.
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For example, a 99.999% is marketed as " five nines," and is considered a gold standard in the industry. To hit that mark, an ISP must have at least 361.35 days of uptime per year.Įach successive 9 in the uptime percentage is often referred to as a "nine". ISPs typically say that their services achieve uptimes in the range of 99%+. How much internet downtime should I expect? Uptime is expressed as a percentage and is usually measured over a year, but it can be calculated in days, hours, minutes, or seconds as well. Uptime percentage = (days of uptime per year/365) * 100 Unplanned downtime arises from an unforeseen event, such as a server failure, natural disaster, or anything that disrupts the network without authorization. The ISP will alert all customers before these events occur so adequate preparations can be made. Planned downtime is anticipated by an ISP, and usually happens for technical and maintenance reasons. An ISP can experience both planned or unplanned downtime. Downtime refers to the percentage of time that an internet service is inactive.
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Uptime is the percentage of time that an ISP's internet service is active. Here's a quick FAQ guide on internet uptime for hosted VoIP. And not only that- the other services that hold your business together, not just your phone system, but payment processors, online booking registries, email, web browsers, and customer service interfaces, can all become inaccessible if your internet goes down.Ī short internet disruption may be an inconvenience when you're sending an email to a co-worker, but for a call center or security company, even a few seconds of downtime can seriously disrupt business operations. phones, routers, computers) will matter if your internet is not working.
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The internet is the backbone of a hosted VoIP phone system. Lower uptime guarantees mean more potential outages and service disruptions, which can completely cripple your ability to make and receive business calls. From a hosted VoIP perspective, a reliable internet connection is crucial for your phone system. Service uptime is a key factor when considering an Internet Service Provider (ISP).